PRIVACY POLICY

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WHAT PERSONAL DATA DO WE COLLECT?

We collect the personal data you provide to us when requesting support with our products. This personal data may include your name and email address.

 

HOW WE USE YOUR PERSONAL DATA

We use your personal data to:

Provide support for any issues that you may have with our products

 

HOW LONG WE KEEP YOUR PERSONAL DATA

We will keep your personal data for as long as reasonable for the purpose it was provided. We will periodically review our interactions with you and will delete your data if we have not interacted for some time.

 

WHO WE SHARE YOUR PERSONAL DATA WITH

We will not share your data with any third parties.

 

THE LAWFUL BASIS FOR PROCESSING YOUR DATA

We rely on your consent to process your data.

 

WHAT HAPPENS IF YOU DO NOT PROVIDE US WITH THE PERSONAL DATA WE REQUEST OR ASK US TO STOP PROCESSING YOUR PERSONAL DATA?

You may withdraw your consent to our processing your data at any time.

 

HOW WE CONTACT YOU

We will communicate with you via email, telephone and post.  You may also update your contact details at any time by contacting us.

 

PROCESSING DATA OUTSIDE OF THE EUROPEAN ECONOMIC AREA

In some cases we may process your personal data outside the European Economic Area (EEA) where countries may not have laws which protect your personal data to the same extent as in EEA. We are obliged to ensure that your personal data is processed securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy notice.

 

We will update this privacy notice from time to time to reflect any changes to our ways of working.

 

YOUR RIGHTS

By law you have a number of rights when it comes to your personal data.

 

Rights    What does this mean?

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The right to be informed              

You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights.

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The right of access          

You have the right to obtain access to your personal data that we are processing and certain other information.

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The right to rectification

You are entitled to have your personal data corrected if it is inaccurate or incomplete. Please inform us of any data which you would like rectified and we will usually respond within a month of the request. We will pass on the changes to any third parties who need to change their records and let you know this has been done.

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The right to erasure        

This is also known as ‘the right to be forgotten’ and enables you to request the deletion or removal of your personal data where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions but where possible we will comply with your request.

 

The right to restrict processing  

You have rights to ‘block’ or suppress further use of your personal data. When processing is restricted, we can still store your personal data, but may not use it further.

 

The right to data portability        

You have rights to obtain and reuse your personal data for your own purposes across different services.

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The right to object to processing               

You have the right to object to ask us to stop processing your data however this may prevent us from fulfilling our contract with you.

 

The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your personal data with a supervisory authority. The supervisory authority for the UK is the Information Commissioner.

 

The right to withdraw consent   

If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful)

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CHANGES TO OUR PRIVACY NOTICE

Any changes we may make to our privacy notice in the future will be posted on our website and, where appropriate we will notify you by email. Please check back frequently to see any updates.

 

SUBJECT ACCESS REQUESTS

We are legally required to act on requests and provide information free of charge with the exception of requests that are manifestly unfounded, excessive or repetitive.  If we determine this to be the case we may charge a reasonable fee or refuse to act on the request.  We will respond to acknowledge your request and provide the information within one month of receiving your request.  Please send your request to the “contact us” page of the website with subject access request in the subject line.

 

 

TRACKING AND ANALYTICS

OUR WEBSITE

IP addresses, URLs visited, and related information is recorded for all site visitors for the purpose of site traffic analytics and captured as part of normal operation in our server logs. Cookies are used to track logins, sessions, and collect anonymous traffic data. You have the options to enable or disable cookies for this site when you first visit it.

 

OUR GAMES

None of our games or experiences store any personal information.